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Enough with Flight Delays, Consumer Group Says Airlines Need to Compensate Passengers

Posted: 10/24/2014 6:14 pm

scheduled flight signYou haven’t really experienced air travel in China until you’ve been stuck in a plane that has waited hours to take off. The notorious delays have led to violence at some of China’s airports, with some frustrated passengers holding our for compensation on an ad hoc basis.

Things might improve, however. The China Consumer Association says its time for Chinese airlines to compensate passengers for delayed and cancelled flights, lost or destroyed luggage, unclear information, and improper service.

The association says current compensation mechanisms do not reflect consumer needs, and want public feedback on its proposals.

However, how compensation is calculated – and how much it should be – hasn’t been determined.

Photo: Beijing Youth Report

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